Experts predict air travel will grow steadily over the next two decades. The Federal Aviation Administration (FAA) reports that the number of passengers boarding planes is expected to increase from 880.5 million in 2018 to 1.3 billion by 2039. Airports are responding with massive construction programs and new processing technologies to help them handle more […]
By Tim West & Derek Janu-Chossek If booking an overseas trip fills you with trepidation, you are not alone. Ironically, at a time when there is greater choice of destinations, accommodation and carriers than ever before – combined with a significant reduction in the cost of airline tickets – the romance of travel is wearing […]
Le compagnie aeree sanno fin troppo bene che molto spesso si verificheranno problemi e ritardi. Ma, essenso alcuni inevitabili, ci sono modi che gli permetteranno di trasformare questi downers di viaggio in esperienze positive. Le compagnie aeree sono in possesso di dati preziosi per i commercianti che si trovano nei pressi dell’aeroporto o nelle aree […]
Las aerolíneas saben muy bien que habrá retrasos. Pero aún siendo inevitables, hay formas de traducirlos en experiencias positivas. Todas ellas cuentan con datos comerciales muy valiosos (de los comercios del aeropuerto, áreas de descanso y del comportamiento de los viajeros) en este recinto acotado. Conocen sus preferencias. Con esta información, pueden mejorar mucho los […]
Many of us have had an experience similar to this: You call an airline to make a reservation and get a digital agent on the phone. The call starts off fine, but when you ask if your friend can sit next to you on the flight, the digital agent stalls and sends you to a […]
Airlines know all too well that disruptions will take place. But while they are inevitable, there are ways for airlines to turn these travel downers into positive experiences. Airlines have valuable data for merchants at the airport or in the local areas where travelers are congregating. They know how long the traveler will be stuck […]
Today’s airline passengers reap the benefits from reservation technology and highly productive and easy-to-use mobile apps that in many cases engage with multiple websites seamlessly and transparently. All this is made possible because airlines have done a very good job over the past five years modernizing their customer interfaces. While passengers certainly appreciate these great […]
Travel isn’t a linear experience where you leave home, get to the airport, board a plane and arrive at a destination. It’s a journey that involves multiple segments and there is an opportunity for airlines and airports to realize new revenue growth by connecting the traveler’s “data” dots and delivering exceptional customer experience. If airlines […]
Today’s travelers have grown to expect personalized digital services such as online ticketing that features special offers, so airlines are using analytics to enable customer service agents to be more proactive. At many airlines today, an agent fielding a customer call likely doesn’t know in advance the caller is looking to request a specific seat. […]
Airlines and their distribution partners have done a great job generating traffic online. New ways to search for airline products, such as metasearch engines and connected devices, make it easy for customers to shop for flights. This has dramatically increased the number of requests about flights and availability. However, this growing online consumer presence doesn’t […]