Un invito a ripensare alla catena di valore bancaria

I servizi finanziari si stanno spostando su piattaforme per funzioni e processi aziendali, e questa è una buona notizia. Passare dalle applicazioni a Software as a Service (SaaS) e quindi a Platform as a Service (PaaS) può creare delle nuove catene di valore. Può inoltre ridurre drasticamente il numero di processi manuali soggetti a errori […]

A call to rethink the banking value chain

Financial services is shifting to platforms for business functions and processes, and that’s a good thing. Moving from applications to Software as a Service (SaaS) and then to Platform as a Service (PaaS) can create new value chains. It can also dramatically reduce the number of error-prone manual processes and foster industry collaboration for superior […]

T is for Twenty-First Century Digital

This post is part of a series, “Digital: From A to Z,” that explores what it means to be digital. What’s in your A to Z of digital? Find me on Twitter @Max_Hemingway or leave a comment below. The term Twenty-First (21st) Century Digital applies to the current century and how you are using digital to better your organisation and […]

A is for automation

This post is part of a continuing series, “Digital: from A to Z,” that explores what it means to be “digital” from A to Z, broken down into individual blog posts diving deeper into various subjects. Check back regularly to see continuing posts as I work my way through the alphabet and let me know: […]

3 key areas to mastering tomorrow’s customer needs

digital insurance CSC Blogs

Insurance customers of the past were passive buyers; today they’re active participants. They review insurance products and report experiences through their social networks. Their buying journey is their own, and they demand new levels of access, mobility and personalization. They want to engage on their terms and have low brand loyalty. It’s a buyers’ market. […]

Why businesses can’t ignore the API economy

Data analytics return on investment CSC Blogs

In today’s digital economy, application programming interfaces (APIs) are everywhere. Whenever you send a tweet, check an email, catch up with news on your mobile, or buy sunglasses online, you’re using an API. Another way APIs prove their worth is when they stitch together older legacy systems and infrastructure with the latest enterprise-grade applications. In effect, […]

3 keys to surviving transformation in the insurance industry

Key shifts in the insurance industry are precipitating deep, disruptive waves of change. These shifts have insurers rethinking every aspect of the business, from their relationship with customers, intermediaries, and partners to the products and services they bring to market. They’re thinking about how to engage and enable collaboration; how to innovate; and how to […]

Decentralization – The Napster-Metallica connection

In early 2000, members of the band Metallica heard a demo of their song “I Disappear” on the radio.  The problem was that the song wasn’t scheduled to be officially released until later that year to coincide with the “Mission: Impossible II” movie soundtrack.  The source of the leaked track was traced back to the then […]

Modern applications for a software-driven world

Mobile applications CSC Blogs digital transformation

Today, nearly every industry is a software industry. Nearly every company is a software company. And nearly every manager is a manager of software. Insurance companies find their business is quickly moving online. Healthcare providers are being challenged by new websites. Banks are under pressure to respond as consumers quickly shift to online and mobile […]

Context turns big data into knowledge

It’s really hard to understate the importance of context— especially when it comes to data. Data is great, but it’s meaningless and even cumbersome without context. Put a sign up saying “Keep Out,” and most will ignore it. Put one up saying “Keep Out, Unexploded Bomb” and all but a foolish few will stay away. Data in […]