Bases de una plataforma de negocio digital

Cualquier empresa moderna utiliza hoy una plataforma de negocio digital como base principal de sus aplicaciones digitales. Este tipo de infraestructura digital proporciona la agilidad necesaria para poder construir y soportar el carácter dinámico de las aplicaciones modernas. Pero, ¿cómo son estas plataformas? En general, se sustenta sobre tres grandes pilares; inteligencia, orquestación y automatización. […]

Ignite your career with multimedia communication skills

video-conference-at-work

In a workplace where automation and artificial intelligence (AI) increasingly are taking over tasks traditionally performed by humans, it is imperative that employees build “competencies in areas that machines will be unlikely to tackle effectively,” as the World Economic Forum advises. Those include: Adaptability Creativity Complex problem solving Critical thinking Emotional intelligence The ability to […]

Hybrid IT tactics and techniques

As companies embrace hybrid IT, they must address both technology and the human side of change. There are several key actions to take: Staff and train differently: As applications move from traditional platforms to the cloud, current IT staff needs to be trained and re-skilled. Companies should recruit developers adept in Agile methodologies. Siloes should […]

Fundamentals of a digital business platform

Today’s modern enterprise leverages a digital business platform as the foundation for digital applications. A digital business platform provides the agility to build and support the dynamic nature of modern applications. So what do these platforms look like? A digital business platform is based on three pillars: intelligence, orchestration and automation. It is a primary […]

How automation can benefit telecoms

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The telecom industry has been in the middle of a transformation. In the decade ahead the telecoms will completely embed automation into the DNA of their operations. Automation in the telecom industry started decades ago and has evolved with every innovation along the way: from rotary pulse phones to tone-based; from manual switchboards to high-speed […]

3 consejos a tener en cuenta al automatizar la experiencia del cliente

Asistí a la Customer Contact Week de 2018 en Las Vegas y me he llevado información diferente a la esperada. A través de múltiples grupos de discusión y conversaciones con los participantes, es evidente que los profesionales de la experiencia del cliente creen que “la automatización ya está aquí”. Muchos asistentes expresaron su urgencia de […]

NIST releases guidance for risk assessment automation

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Security professionals are stretched as thin as you can imagine. Their environments are fragmenting from just their data centers to a multitude of cloud services. Meanwhile, they’re having difficulty finding skilled staff, and their development teams have been busily dismantling traditional waterfall development lifecycles for continuously delivered pipelines. While cloud, mobile, containers, microservices, and serverless […]

3 tips to consider when automating the customer experience

I attended this year’s Customer Contact Week in Las Vegas and left with a different takeaway than anticipated.  Across multiple discussion groups and conversations with participants it’s clear customer experience professionals believe “automation is here.” Many attendees expressed urgency to move forward.  However, this excitement was countered in equal measure by uncertainty and reluctance. Perhaps […]

How the 2019 digital trends impact Asia – Part 2

DXC recently released six digital trends that will drive the market in 2019. In my previous post, I addressed three trends that center around “data gravity.” In this post, I want to tie together the other three trends: Enterprises adopt next generation IoT platforms. Enterprises enter an age of information enlightenment. Enterprises redesign customer experiences […]

How to stay relevant in the future economy

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The World Economic Forum’s (WEF) 2018 Future of Jobs report is an exhaustive piece of research on how technology will impact the global economy and workforce over the next few years. As I wrote recently, the WEF report predicts the net effect of artificial intelligence (AI), machine learning, robots, algorithms, and automation on employment will […]