Retraining employees is an investment, not just a cost

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Amazon’s announcement in July that it will spend $700 million to retrain one-third of its U.S. workforce by 2025 should be a wake-up call to those who are doing little or nothing to prepare for the impact of automation and smart machines on how enterprises operate and how people do their jobs. And when I […]

Por qué el “diseño para operaciones” es esencial para las TI basadas en servicios

Para afrontar la transformación digital y mejorar su rendimiento, las empresas están adoptando una estrategia de “diseño para operaciones” para el desarrollo y distribución de software. Con “diseño para operaciones” queremos decir que el software está diseñado para ejecutarse continuamente, con actualizaciones incrementales frecuentes, que se pueden realizar a escala. Este enfoque tiene en cuenta […]

If you can’t think strategically, you may be out of a job

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A new study from the Organisation for Economic Co-operation and Development (OECD) underscores the daunting training challenges facing organizations and employees around the world in adapting to job requirements in the workplace of the future. OECD research projects roughly one-third of jobs (32%) in the 32 countries analyzed “are likely to see significant changes in […]

Why a “design for operations” approach is essential for service-based IT

To deliver on digital transformation and improve business performance, enterprises are adopting a “design for operations” approach to software development and delivery. By “design for operations” we mean that software is designed to run continuously, with frequent incremental updates that can be made at scale. The approach takes into consideration the end-to-end costs of delivering […]

Bases de una plataforma de negocio digital

Cualquier empresa moderna utiliza hoy una plataforma de negocio digital como base principal de sus aplicaciones digitales. Este tipo de infraestructura digital proporciona la agilidad necesaria para poder construir y soportar el carácter dinámico de las aplicaciones modernas. Pero, ¿cómo son estas plataformas? En general, se sustenta sobre tres grandes pilares; inteligencia, orquestación y automatización. […]

Ignite your career with multimedia communication skills

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In a workplace where automation and artificial intelligence (AI) increasingly are taking over tasks traditionally performed by humans, it is imperative that employees build “competencies in areas that machines will be unlikely to tackle effectively,” as the World Economic Forum advises. Those include: Adaptability Creativity Complex problem solving Critical thinking Emotional intelligence The ability to […]

Hybrid IT tactics and techniques

As companies embrace hybrid IT, they must address both technology and the human side of change. There are several key actions to take: Staff and train differently: As applications move from traditional platforms to the cloud, current IT staff needs to be trained and re-skilled. Companies should recruit developers adept in Agile methodologies. Siloes should […]

Fundamentals of a digital business platform

Today’s modern enterprise leverages a digital business platform as the foundation for digital applications. A digital business platform provides the agility to build and support the dynamic nature of modern applications. So what do these platforms look like? A digital business platform is based on three pillars: intelligence, orchestration and automation. It is a primary […]

How automation can benefit telecoms

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The telecom industry has been in the middle of a transformation. In the decade ahead the telecoms will completely embed automation into the DNA of their operations. Automation in the telecom industry started decades ago and has evolved with every innovation along the way: from rotary pulse phones to tone-based; from manual switchboards to high-speed […]

3 consejos a tener en cuenta al automatizar la experiencia del cliente

Asistí a la Customer Contact Week de 2018 en Las Vegas y me he llevado información diferente a la esperada. A través de múltiples grupos de discusión y conversaciones con los participantes, es evidente que los profesionales de la experiencia del cliente creen que “la automatización ya está aquí”. Muchos asistentes expresaron su urgencia de […]