How automation can benefit telecoms

telecom-tower-row

The telecom industry has been in the middle of a transformation. In the decade ahead the telecoms will completely embed automation into the DNA of their operations. Automation in the telecom industry started decades ago and has evolved with every innovation along the way: from rotary pulse phones to tone-based; from manual switchboards to high-speed […]

3 consejos a tener en cuenta al automatizar la experiencia del cliente

Asistí a la Customer Contact Week de 2018 en Las Vegas y me he llevado información diferente a la esperada. A través de múltiples grupos de discusión y conversaciones con los participantes, es evidente que los profesionales de la experiencia del cliente creen que “la automatización ya está aquí”. Muchos asistentes expresaron su urgencia de […]

NIST releases guidance for risk assessment automation

risk-assessment

Security professionals are stretched as thin as you can imagine. Their environments are fragmenting from just their data centers to a multitude of cloud services. Meanwhile, they’re having difficulty finding skilled staff, and their development teams have been busily dismantling traditional waterfall development lifecycles for continuously delivered pipelines. While cloud, mobile, containers, microservices, and serverless […]

3 tips to consider when automating the customer experience

I attended this year’s Customer Contact Week in Las Vegas and left with a different takeaway than anticipated.  Across multiple discussion groups and conversations with participants it’s clear customer experience professionals believe “automation is here.” Many attendees expressed urgency to move forward.  However, this excitement was countered in equal measure by uncertainty and reluctance. Perhaps […]

How the 2019 digital trends impact Asia – Part 2

DXC recently released six digital trends that will drive the market in 2019. In my previous post, I addressed three trends that center around “data gravity.” In this post, I want to tie together the other three trends: Enterprises adopt next generation IoT platforms. Enterprises enter an age of information enlightenment. Enterprises redesign customer experiences […]

How to stay relevant in the future economy

new-skills-training-in-office

The World Economic Forum’s (WEF) 2018 Future of Jobs report is an exhaustive piece of research on how technology will impact the global economy and workforce over the next few years. As I wrote recently, the WEF report predicts the net effect of artificial intelligence (AI), machine learning, robots, algorithms, and automation on employment will […]

Finding the right balance between technology and people when pursuing digital transformation

technology-human-balance

When we talk about the workplace of the future, we tend to focus on the impact of technology — because technology is a massive driver of change. Technology not only impacts how we do our jobs, it can impact where we do our work (think mobile devices and wireless networks). Technology even plays a role […]

Más empresas convencidas del impacto del cambio

Los responsables de las empresas confían cada vez más en que introducir cambios rápidos en su lugar de trabajo les reportará importantes beneficios a sus organizaciones, en los próximos cinco años. Más de cuatro de cada cinco encuestados (un 84%), en la Encuesta Empresarial del Futuro 2018 (llevada a cabo por el bufete de abogados […]

How to survive in a workplace where machines are doing more tasks

pretend-robot-at-work-desk

I do a lot of Google News searches on how certain technologies — particularly artificial intelligence (AI), machine learning, automation, and robotics — are impacting both the workplace and workers. It quickly becomes clear from results of a search for “jobs and AI” or “jobs and robots” that there are two general schools of thought: […]

Doing more with less puts automation at the center of the submission process

By Sadia Ahmed and Marcy Miller The days of throwing money into research without clear objectives and goals for getting to market are gone for most life sciences companies. Today, the pressure is on to cut costs and to find ways to bring drugs to market — and to the patients who need them — […]