Why we renamed our BPO business, and why we might have to do it again soon

by Bob Law During a recent meeting, I was going through our site capacity and labor cost and turnover figures, forecasting the impacts of further automation on our sites and teams, when I drifted off into one of those “remember when” moments. I began to recall the strategies that, long ago, drove our vision of […]

Beyond off-shoring: Robotic Process Automation (RPA)

Robotic Process Automation RPA

In recent years, Business Process Outsourcing (BPO) and Robotic Process Automation (RPA) have often been discussed in the same forums. BPO and off-shoring have been widely used by businesses to reduce back office and operational costs through the use of low-cost labour markets. Now RPA is being seen as the way to continue the drive for […]

How an as-a-service model enables banks to prioritize agility and efficiency

In the past, capital markets firms prioritized speed over everything else. They aimed to get as close to zero-latency trading as possible, even though the efforts often became costly and inefficient. This need for speed has only continued to grow but, elsewhere, increased pressure on margins has continued to mount. This means that, in the current […]

Real or sci-fi: Robotic software automation

Software robotics Robotics automation CSC Blogs

Is it possible to automate new business processes without IT integration? How old are you? Remember “screen scraping”? You plugged a lead into a computer terminal’s auxiliary port in order to intercept the characters displayed. This information could then be fed to another program. Screen scraping was a crude way to integrate two systems and so […]