Artificial intelligence in banking: How to be more trustworthy, efficient and helpful

You know your bank, but how well does your bank know you? Banks want better relationships with their customers in order to provide more personalized and customized services. Artificial intelligence (AI) can help banks understand their customers in powerful new ways. Why AI? You may have heard the terms analytics, advanced analytics, machine learning and […]

How an as-a-service model enables banks to prioritize agility and efficiency

In the past, capital markets firms prioritized speed over everything else. They aimed to get as close to zero-latency trading as possible, even though the efforts often became costly and inefficient. This need for speed has only continued to grow but, elsewhere, increased pressure on margins has continued to mount. This means that, in the current […]

4 paths to better banking systems

winding road to data science DXC Blogs

In 2016, we talked a lot about the future of banking and how the industry can prepare for the changes ahead. But the truth is, the future of banking is here. The industry has been thoroughly disrupted, and organizations that are not on top of their game are now playing catch up. A colleague of […]

Customer experience, GRC and efficiency continue to be key issues for banks

banking challenges CSC Blogs

A survey I’m conducting of 20 financial institutions reveals that the key challenges facing the industry center around: (1) Enhancing Customer Experience (2) Governance, Risk & Compliance (3) Operational Efficiency …. with technology disruption (particularly amongst payments) embedded amongst them. With Customer Experience and Operational Efficiency being the two largest issues, it is no surprise that institutions […]