You built a chat support channel, so where’s all the user adoption?

chat-box

In general, chat adoption rates are still not as strong as clients would like. Those who simply built a chat option with the expectation that users would adopt it by themselves are seeing between 7% to 12% of their volume via chat. Most of these organizations are doing nothing to promote chat as a support channel, […]

The rise of ChatOps — and how to get adoption right

ChatOps in enterprise CSC Blogs

With the rise of cloud services and the growing importance of productivity and collaboration in the workplace, enterprises are embracing messaging apps and incorporating “ChatOps” into their workflow. ChatOps is a powerful way to facilitate faster decision-making and problem-solving. The trend has been fueled by the popularity of tools such as HipChat, HuBot, Slack and others that offer chat-style, collaborative […]