In general, chat adoption rates are still not as strong as clients would like. Those who simply built a chat option with the expectation that users would adopt it by themselves are seeing between 7% to 12% of their volume via chat. Most of these organizations are doing nothing to promote chat as a support channel, […]
L’intelligence artificielle est l’un des principaux sujets de discussion dans le secteur de la technologie, voire le « sujet du moment » dans les réunions d’entreprise. Son attrait réside dans sa capacité à générer de multiples bénéfices, que ce soit l’amélioration de l’expérience client et de la productivité via une meilleure cohérence ou par la réduction du […]
L’intelligenza artificiale è uno dei principali argomenti di interesse nel settore della tecnologia e nelle sale di consiglio aziendali in questo momento. È interessante per la sua capacità di offrire più benefici in parallelo -sia che si tratti di migliorare l’esperienza del cliente, di migliorare la produttività, una maggiore coerenza o di ridurre i tempi […]
Artificial intelligence is one of the main topics of focus in the technology sector and in boardrooms at the moment. Its attraction comes in its ability to drive multiple benefits in parallel – whether enhancing customer experience, improving productivity, greater consistency or reducing time to process. Machine learning, deep learning, visual recognition, natural language processing […]
In his seminal work on communication across genders, John Gray enlightens men that when their wife or partner raises a problem that she had at work or with a friend, it may be best to just shut up and listen. This is not easy because the genetic impulse for men is to jump in and […]
In case you hadn’t heard, Kylie Jenner recently caused a $1.3 billion run on Snapchat valuation simply by tweeting that she may not be as prolific on the platform in the future. I’m clearly not in a demographic that would much care about her absence, but the investment gurus that track the social media demographics […]
Society has been through several changes from the industrial through to the information revolution. And with each comes the inevitable question, “Are we putting ourselves out of a job?” With artificial intelligence (AI) technologies taking step-change leaps in capabilities and accuracy, there is a lot of talk about whether AI is the next “job killer.” […]
With recent technological advancements in artificial intelligence (AI), neuro-linguistic programming, machine learning, internet of things (IoT) and web speech APIs, it is now possible to streamline interactions between computer and human languages more effectively. And with drastic improvements in speech recognition, especially in terms of native languages, chatbots’ performance in various applications can now be […]
Chatbots no longer can be considered a future technology. Across a number of industries — including financial services, retail, and travel — chatbots are being deployed today to interact with customers and clients. But today’s chatbots are relatively, how shall I say this, unevolved. (Sorry, chatbots reading this!) Sure, they can save enterprises money by […]
We’re in the early stages of another digital revolution that is changing how consumers interact with brands and conduct transactions. This transformation comes in the form of virtual assistants called chatbots, which use artificial intelligence and natural language processing to interact with users. While the nascent chatbot movement has productive roots in a number of […]