Cognitive computing and AI help insurers’ contact center personnel succeed

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Cognitive computing and artificial intelligence (AI) present a new set of possibilities throughout insurance organizations, and can provide clear benefits within contact centers. Cognitive computing and AI capabilities are breathing new life into existing applications, creating new applications to provide deep insights and enabling insurers to drive transformation and innovation while achieving better business results. […]

The skepticism maturity model

Bleeding edge technology has always been analogous with a healthy degree of skepticism. In the late 1800s the popular cry, “Get a horse!” greeted almost every automobile that appeared on the roads. Many doubted that television could have ever killed the radio star, as was later popularized in the lyrics of the famous track by […]