Are we speaking the same language? The communication gap in organisational change

“The individual’s whole experience is built upon the plan of his language” – Henry Delacroix When an Australian automotive manufacturer was acquired by a global organisation, a review of the local business was requested. During the review, the global organisation was keen to get an understanding of how the business communicated and interacted across all […]

S is for social

This post is part of a series, “Digital: From A to Z,” that explores what it means to be digital. What’s in your A to Z of digital? Find me on Twitter @Max_Hemingway or leave a comment below. Years ago people gathered in the market square to hear the latest news and gossip, or met in a tavern […]

The great distractors make the best workers

Computer

Good news employers: The workplace is still for working. Sounds obvious, but given the suffusion of mobile devices throughout the workplace, some are still worried otherwise. Social media, made all the more accessible by mobile devices, often gets pegged as “The Great Distractor” but with the most recent launches of Microsoft Teams and Facebook’s Workplace, […]

The power of storytelling in enterprise IT

Power of Stories

For those road warriors who spend most of their time presenting in front of large groups around the world, the power of the words “let me tell you a story” are very well known. In my experience, however, there’s a subtle, but important difference between telling a story and storytelling. So before I go too […]

Thriving on change through content

Growing up, I was lucky to have had the chance to travel on several occasions. At the age of eleven, I had my first experience leaving the country when my family vacationed in Rome and explored the Greek Isles. In high school, I visited Germany, giving me the opportunity to connect with my family’s roots. […]

The rise of ChatOps — and how to get adoption right

ChatOps in enterprise CSC Blogs

With the rise of cloud services and the growing importance of productivity and collaboration in the workplace, enterprises are embracing messaging apps and incorporating “ChatOps” into their workflow. ChatOps is a powerful way to facilitate faster decision-making and problem-solving. The trend has been fueled by the popularity of tools such as HipChat, HuBot, Slack and others that offer chat-style, collaborative […]

Innovation in project management: Can it be done?

Successful businesses today focus time and energy on innovation, on pushing employees to try new and different ways of working. That got me thinking — how can we innovate in project management? Innovating in IT hardware is relatively common: Look at the success of ARM or the general agreement that surrounds Moore’s Law. Even innovation in […]

The new ways of working

workplace of today CSC Blogs IT

With Generation Y, a new generation of young, well-educated people with a high affinity for technology and modern means of communication join the workforce. Raised in the era of Internet and smartphones, this generation has lots of talent to bring to the marketplace, forcing employers to compete for the “best talent” in the bunch. In return, these workers place […]

When silence is golden — and when it’s not

Workplace Communication CSC Blogs

Communication in the workplace can be complicated. What to say, what not to say, how to say it with dignity, respect and without expressing the wrong intent — it’s a hard balance that can take years to perfect. And what’s challenging in a face-to-face world becomes even more complicated in a digital one. When communication turns into keystrokes, we may find ourselves “saying” things we would […]

Meet, e-mail, Facebook or SnapChat: should you “network”?

In a word, YES!  If you are interacting with humans during the day, you are networking. Whether you think that way at the time, every interaction you have with someone is either deepening or damaging your network, and your brand. Here’s my thoughts after reading countless books and my personal experience – successes and failures. […]