5 ways airlines benefit by integrating digital agents with live ones

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Many of us have had an experience similar to this: You call an airline to make a reservation and get a digital agent on the phone. The call starts off fine, but when you ask if your friend can sit next to you on the flight, the digital agent stalls and sends you to a […]

Cognitive computing and AI help insurers’ contact center personnel succeed

insurance-CSR-with-two-screens

Cognitive computing and artificial intelligence (AI) present a new set of possibilities throughout insurance organizations, and can provide clear benefits within contact centers. Cognitive computing and AI capabilities are breathing new life into existing applications, creating new applications to provide deep insights and enabling insurers to drive transformation and innovation while achieving better business results. […]

Putting the customer at the center of your business with Microsoft Dynamics

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Customer expectations are constantly rising. Customers know and understand that companies can collect comprehensive information about their purchasing habits and preferences. In return, they expect companies to use that data to provide personalized offerings and experiences. Businesses that fail to deliver these will find it increasingly hard to compete. What’s holding businesses back? Most businesses […]

Quand la technologie vient en aide aux réfugiés

Selon des chiffres issus du dernier rapport global du Haut-Commissariat des Nations Unies pour les Réfugiés (HCR), 65,3 millions de personnes (soit une personne sur 113) étaient contraintes de s’éloigner de leur foyer pour cause de conflit et de persécutions en 2015. À titre de comparaison cela représente plus de personnes que la population du […]