Cognitive computing and AI help insurers’ contact center personnel succeed

insurance-CSR-with-two-screens

Cognitive computing and artificial intelligence (AI) present a new set of possibilities throughout insurance organizations, and can provide clear benefits within contact centers. Cognitive computing and AI capabilities are breathing new life into existing applications, creating new applications to provide deep insights and enabling insurers to drive transformation and innovation while achieving better business results. […]

Putting the customer at the center of your business with Microsoft Dynamics

dart-board

Customer expectations are constantly rising. Customers know and understand that companies can collect comprehensive information about their purchasing habits and preferences. In return, they expect companies to use that data to provide personalized offerings and experiences. Businesses that fail to deliver these will find it increasingly hard to compete. What’s holding businesses back? Most businesses […]

Quand la technologie vient en aide aux réfugiés

Selon des chiffres issus du dernier rapport global du Haut-Commissariat des Nations Unies pour les Réfugiés (HCR), 65,3 millions de personnes (soit une personne sur 113) étaient contraintes de s’éloigner de leur foyer pour cause de conflit et de persécutions en 2015. À titre de comparaison cela représente plus de personnes que la population du […]

Are you using industry awards to their full potential?

Awards CSC Blogs

When CSCers in India give up their weekends to volunteer for local community projects, I very much doubt that winning an award for their efforts is front of mind. Whether it’s mentoring young people, setting up computer labs in rural villages, planting trees or getting involved with blood donation drives, people volunteer because they care […]

Do busy people have time for the environment?

earth day sustainability corporate engagement CSC Blogs

I have a lot of sympathy for people whose work involves cold sales. Whether they’re knocking on doors to sell conservatories, stopping people in the street to ask for charitable donations or picking up the phone to call prospects, engaging people is a challenge. Whether you’re selling a product or an idea, the first hurdle […]

Earth Day: Do small acts really make a difference?

Last week we celebrated Earth Day. For 45 years, people all around the world have come together on April 22 to demonstrate their support for environmental protection. This year, around a billion people from 192 countries were involved, including people from CSC. The theme of this year’s campaign was, ‘It’s our turn to lead’ and […]

Why data centers are key to achieving emissions targets

LRQA ISO 50001 Energy Management standard logo

In my last post I announced that CSC had set a bold new target to reduce our greenhouse gas emissions by 18 percent by 2018 (against a 2012 baseline) following a roundtable with President Obama. This new target, although stretching, will help us focus our efforts on new and innovative ways to continue to reduce […]