Cognitive computing and AI help insurers’ contact center personnel succeed

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Cognitive computing and artificial intelligence (AI) present a new set of possibilities throughout insurance organizations, and can provide clear benefits within contact centers. Cognitive computing and AI capabilities are breathing new life into existing applications, creating new applications to provide deep insights and enabling insurers to drive transformation and innovation while achieving better business results. […]

Enhancing the customer journey in banking? Be sure to ask the right questions

This blog was originally posted by UXC Eclipse. Since then, UXC Eclipse has become the DXC Eclipse practice within DXC Technology. Are you looking to adopt a new tool or system to help your bankers provide better service to your customers? Before jumping into the implementation, make sure you completely understand what it will do […]