Six ways retailers can push the shopping cart toward a frictionless experience

As consumers, we’ve all experienced the opposite of a frictionless shopping experience:  Long lines at checkout. Customer service representatives who are nowhere to be found. Frustration at not finding what we’re looking for. But what is a frictionless experience, and how can retailers provide it? The definitions and possibilities are many, but essentially, frictionless shopping […]

Intelligence artificielle : 7 enseignements pour une mise en œuvre efficace

Robot teaching robot students

L’intelligence artificielle est l’un des principaux sujets de discussion dans le secteur de la technologie, voire le « sujet du moment » dans les réunions d’entreprise. Son attrait réside dans sa capacité à générer de multiples bénéfices, que ce soit l’amélioration de l’expérience client et de la productivité via une meilleure cohérence ou par la réduction du […]

L’evoluzione dell’IA: 7 cose che abbiamo imparato per implementarla efficientemente

Robot teaching robot students

L’intelligenza artificiale è uno dei principali argomenti di interesse nel settore della tecnologia e nelle sale di consiglio aziendali in questo momento. È interessante per la sua capacità di offrire più benefici in parallelo -sia che si tratti di migliorare l’esperienza del cliente, di migliorare la produttività, una maggiore coerenza o di ridurre i tempi […]

The evolution of AI: 7 lessons learned for effective implementation

Robot teaching robot students

Artificial intelligence is one of the main topics of focus in the technology sector and in boardrooms at the moment. Its attraction comes in its ability to drive multiple benefits in parallel – whether enhancing customer experience, improving productivity, greater consistency or reducing time to process. Machine learning, deep learning, visual recognition, natural language processing […]

The evolution of AI: Will it automate everything we do?

robot toy stands on the oppresed

Society has been through several changes from the industrial through to the information revolution. And with each comes the inevitable question, “Are we putting ourselves out of a job?” With artificial intelligence (AI) technologies taking step-change leaps in capabilities and accuracy, there is a lot of talk about whether AI is the next “job killer.” […]

The evolution of AI: Are chatbots driving a new customer experience?

two vintage robots with old phone on wooden floor

We’ve all had our frustrations dealing with a telco, bank, utility, insurance company or other large organisation when trying to get information, complete a transaction, or request service. Typically, we start our search on an organisation’s website, but we might end up dealing with a long winded IVR system with long wait times, or eventually […]

The evolution of AI: Why it’s finally time for business to get excited

Group of vintage robots

AI as a practical concept Colloquially, the term “artificial intelligence” is applied when a machine mimics “cognitive” functions that humans associate with other human minds, such as “learning” and “problem solving”. — Wikipedia Perhaps useful for academic purposes, this Wikipedia definition of artificial intelligence (AI) doesn’t really reflect how AI will influence us over the […]

First AI came for the heavy metal musicians, and we did nothing

rock concert

Whenever regular folks express concern about artificial intelligence (AI) and robots stealing their jobs, guys like this assure them that AI programs are likely to instead assume the role of bright but humble assistants, taking over menial and redundant tasks so workers can unleash the full power of their unique human creativity and problem-solving ability […]

N is for networks

This post is part of a continuing series, “Digital: from A to Z,” that explores what it means to be “digital” from A to Z, broken down into individual blog posts diving deeper into various subjects. Check back regularly to see continuing posts as I work my way through the alphabet and let me know: What’s […]