An explosion of technology innovation over the last several years has created digital-savvy consumers and digital-empowered employees. For the insurance sector, this has brought forth both new market opportunities and new market confusion. The insurance sector has leveraged digital for new ways of working, and that has proven to be especially valuable in light of […]
No es un secreto que las tecnologías digitales tienen el potencial de generar cambios significativos y beneficios reales para el sector asegurador. La compañías aseguradoras las emplean para reducir el trabajo manual, mejorar la calidad, agilizar sus procesos y repartir su fuerza de trabajo de modo que puedan afrontar tareas más complejas, mejorando al final […]
Most insurers are aligned around a common vision of the future, so strategy is about charting the course from here to there. Whether the focus is new business, claims, or filling the white space in between, the journey starts with an outside-in view of the personas being targeted (e.g., customer, agent, adjuster); the capabilities and […]
Digital transformation is driving improvements within insurance companies, boosting productivity, improving the customer experience, creating efficiencies throughout organizations, and enabling actionable insights using analytics and big data. But as an industry, we’ve been focusing on the technologies, rather than on digital transformation’s effect on each company’s work culture. The digital transformation journey has an impact […]
It’s no secret that digital technologies have the potential to lead to significant changes and real benefits for insurance organizations. Carriers are using digital technologies to reduce manual intervention, improve quality, speed processing — and redeploy their workforce to handle more complex tasks, ultimately improving customer service and satisfaction. Insurers that started their digital transformations […]
Digital disruption has been rife in many industries – often catching established players unaware. Only with the benefit of hindsight are we able to pinpoint the turning point and appreciate how the new players changed the game. In the last few years, we have all come to know the stories of the “Ubers,” the “Amazons” […]
Our society is going through a period of digital disruption. Well established business processes are increasingly insufficient to ensure business success, and need to be transformed. This disruption offers many benefits, but it is also an existential threat to companies that fail to transform their processes in the face of a rapidly changing economic climate. […]
Recently, I had the opportunity to attend a customer event in India. Having not been focused on the domestic market in India for quite some time, not only was I excited at the opportunity to be back where I started my career 23 years ago, but I was also excited at this opportunity to listen […]
DXC’s Caroline Bedford talks about the Digital Minds delegates at the ACORD London Forum. When asked to chair a panel on the subject of “Influencing the Future of the London Market” at the recent ACORD London Forum, I was delighted that our Digital Minds delegates would share the stage with such impressive industry leaders. The Digital Minds think tank […]
In “What Makes Digital Leaders,” a survey conducted by the Economist Intelligence Unit and sponsored by DXC, the insurance industry ranks in the middle in terms of digitalizing major business functions. The survey revealed the not-so-surprising fact that IT is still largely treated as operational rather than strategic by many executives. With that in mind, PwC and DXC decided […]