An explosion of technology innovation over the last several years has created digital-savvy consumers and digital-empowered employees. For the insurance sector, this has brought forth both new market opportunities and new market confusion. The insurance sector has leveraged digital for new ways of working, and that has proven to be especially valuable in light of […]
Digital transformation is driving improvements within insurance companies, boosting productivity, improving the customer experience, creating efficiencies throughout organizations, and enabling actionable insights using analytics and big data. But as an industry, we’ve been focusing on the technologies, rather than on digital transformation’s effect on each company’s work culture. The digital transformation journey has an impact […]
It’s no secret that digital technologies have the potential to lead to significant changes and real benefits for insurance organizations. Carriers are using digital technologies to reduce manual intervention, improve quality, speed processing — and redeploy their workforce to handle more complex tasks, ultimately improving customer service and satisfaction. Insurers that started their digital transformations […]