3 steps to making IT a facilitator of proactive government

Government services have a reputation for being slow and clunky and mostly paper-based. But the advent of mobile phones, analytics and agile development now makes it possible to more proactively deliver easy-to-use digital services – both for citizens and, on the back-end, for government employees. I’ve found that these kind of citizen-centric services all count […]

Are your digital services leaving behind your oldest customers?

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The inexorable rush to digital services – by both government and commercial organisations – is often viewed as a revolution in customer experience. Traditional organisations are embracing ‘progress’ by leveraging their massive legacy databases to improve and personalise customer communications. Not to mention, they’re reducing traditional brick-and-mortar costs by closing branches and making email or […]

Future-proofing IT for the public sector

How many public sector programmes have been driven by replacing technology that has reached the end of its life? Not just XP to Windows 7, or Windows 2003 server, but time and again, with products across the broad spectrum of vendors, and Open Source too. The typical scenario is something like this: The IT services […]