“Bimodal” IT has been one of the biggest obstacles holding businesses back in the last decade. Having two IT strategies — one traditional, one digital — not only creates competition for valuable resources (chiefly talent and investment capital) but also runs the company at two paces. One is slow and out of sync; the other is […]
The World Economic Forum’s (WEF) 2018 Future of Jobs report is an exhaustive piece of research on how technology will impact the global economy and workforce over the next few years. As I wrote recently, the WEF report predicts the net effect of artificial intelligence (AI), machine learning, robots, algorithms, and automation on employment will […]
“La transformación digital no es sólo un esfuerzo tecnológico, se trata de aplicar la tecnología, que es digital, para que las personas puedan resolver problemas tradicionales y de un modo mejor que lo hacían con la solución anterior, y eso es todo”. – Jo Caudron y Dado Van Peteghem Hay muchas definiciones de “transformación digital”, […]
by Jonas Knudsen The digital world across all industries is buzzing about digital transformation and how it will change and shape our future. I love the term and have high hopes for the future. On Google Trends, there is an increase in the search interest for the terms “digital transformation” by a factor of 10 […]
Digital is not just a technical thing. In fact, I would argue that technology can sometimes distract from true digital transformation. So, what is digital? It is the ability of a business to respond to or even predict change in a way that causes minimum disruption to the business, based on information from many sources […]
No es un secreto que las tecnologías digitales tienen el potencial de generar cambios significativos y beneficios reales para el sector asegurador. La compañías aseguradoras las emplean para reducir el trabajo manual, mejorar la calidad, agilizar sus procesos y repartir su fuerza de trabajo de modo que puedan afrontar tareas más complejas, mejorando al final […]
Most insurers are aligned around a common vision of the future, so strategy is about charting the course from here to there. Whether the focus is new business, claims, or filling the white space in between, the journey starts with an outside-in view of the personas being targeted (e.g., customer, agent, adjuster); the capabilities and […]
While there are many examples of the private sector delivering disruptive digital services, most notably in the banking, hotel and taxi business, the government sector has lagged dramatically. However, as the millennial generation comes into the workforce and gets to the point where they need to use government services more frequently, there’s a tremendous opportunity […]
Our expectations for user experience are shaped by the huge consumer platforms such as Google, Apple, Facebook and Amazon, and also the devices that we access them with such as iPhones, iPads, Android phones and tablets, and the PCs or Macs we use at home. When we use these consumer devices and services, there’s no […]
People often think of the digital world as being about technology topics such as speed, ubiquity and data, but the critical shift takes place from the human elements: what people do and how they communicate. Going digital means changing the way we interact with each other, the way we spend our time and the very […]
