Why soft skills are not easy

The word “hard” can be the opposite of “soft” or the opposite of “easy.” It makes sense then that in many people’s minds “soft skills” are seen as “easy skills.” However, basic logic and high school math tells us that this assumption is flawed — and Australian companies are about to get a huge reality […]

How do you drive business agility with digital process transformation?

F1-cars-racing

Digital transformation requires fundamental business process changes.  To transform to a “digital enterprise” and successfully compete with “digital natives” companies need a holistic approach and end-to-end business transformation, colleagues told participants in a recent DXC TechTalk. In his book The Digital Helix, Michael Gale describes how Samuel Cunard identified that the invention of the steam […]

How CPG companies can get the most out of their hybrid cloud journey

clouds-road-water

Cloud is no longer just a theoretical concept for retail and consumer packaged goods (CPG) companies. Many have already spent a significant amount of time and resources transforming data centers and implementing private cloud technologies. Increasingly, their sights are set on hybrid cloud – a key element of their digital transformation journeys that combines the […]

The evolution of AI: Will it automate everything we do?

robot toy stands on the oppresed

Society has been through several changes from the industrial through to the information revolution. And with each comes the inevitable question, “Are we putting ourselves out of a job?” With artificial intelligence (AI) technologies taking step-change leaps in capabilities and accuracy, there is a lot of talk about whether AI is the next “job killer.” […]

Could digital insurance as a service turn the industry upside-down?

upside-down-plane

Digital disruption has been rife in many industries – often catching established players unaware. Only with the benefit of hindsight are we able to pinpoint the turning point and appreciate how the new players changed the game. In the last few years, we have all come to know the stories of the “Ubers,” the “Amazons” […]

The evolution of AI: Are chatbots driving a new customer experience?

two vintage robots with old phone on wooden floor

We’ve all had our frustrations dealing with a telco, bank, utility, insurance company or other large organisation when trying to get information, complete a transaction, or request service. Typically, we start our search on an organisation’s website, but we might end up dealing with a long winded IVR system with long wait times, or eventually […]

Hoja de ruta hacia el gobierno digital

Observando las tres áreas de cambio descritas en anteriores posts; espacios de trabajo modernos, infraestructura de nube híbrida y gestión integrada de servicios, podemos reconocer el mismo patrón de adopción, en tres pasos: Paso 1: Cambiar los factores de la ecuación y llevar el núcleo de las TI hacia  plataformas Cloud, para reducir sustancialmente los […]

HBR Analytic Services survey sheds light on the state of digital transformation

Plenty of companies are either in the midst of, or preparing for, big changes in the way they operate so they can succeed in the digital economy. The changes aren’t for the faint-hearted. They require modernized IT infrastructures and advanced technologies, stalwart leadership, new organisational structures and a flexible approach. So, how do organisations get […]

The evolution of AI: Why it’s finally time for business to get excited

Group of vintage robots

AI as a practical concept Colloquially, the term “artificial intelligence” is applied when a machine mimics “cognitive” functions that humans associate with other human minds, such as “learning” and “problem solving”. — Wikipedia Perhaps useful for academic purposes, this Wikipedia definition of artificial intelligence (AI) doesn’t really reflect how AI will influence us over the […]

Digital leaders create a renaissance in their organisations

Renaissance translates as ‘rebirth’, and is the name given to the period when Europe emerged from the Dark Ages into a more enlightened modern era. The Renaissance was a fiercely forward-thinking time. It spawned a scientific revolution where science, technology and culture began a cycle of mutual advancement. In a new report, ‘Winning Through Change […]