It’s no secret that digital technologies have the potential to lead to significant changes and real benefits for insurance organizations. Carriers are using digital technologies to reduce manual intervention, improve quality, speed processing — and redeploy their workforce to handle more complex tasks, ultimately improving customer service and satisfaction. Insurers that started their digital transformations […]
“Digital transformation is not about technology, it’s about the fact that technology, which is digital, allows people to solve their traditional problems and they prefer that solution to the old solution, and that’s all there is to it.” — Jo Caudron and Dado Van Peteghem There are a lot of definitions of “digital transformation” out there, […]
It’s not just work itself that’s changing. HR is, as well. Once considered an important but strictly back office function, today HR is expected to provide leadership, deliver insight, and execute strategy. It’s all part of corporate digital transformation efforts worldwide, where automation and AI are changing how every organization, department, and employee manage work. […]
The telecommunications industry is a mature sector that is being revitalized and challenged by its customers and new competition. Subscribers seeking digital life styles and enterprise customers seeking to be agile digital businesses all depend on the communication networks more than ever before. Carriers have a tremendous opportunity to service these highly desirable customer segments; […]
La inteligencia artificial es uno de los principales temas de interés en el sector tecnológico y en las empresas en este momento. Es interesante por su capacidad de ofrecer más beneficios al mismo tiempo –ya sean de experiencia del cliente, de mejora de la productividad, coherencia o reducción del tiempo que comportan los procesos-. Machine […]
Over the last eight years I’ve read through methodologies, use cases and capabilities and above all – watched robotic process automation (RPA) grow as a solution. I’ve never written anything about RPA so I thought it pertinent for my first-ever blog to write about something close to my heart: complex processes in the context of […]
For most companies, a digital workplace is the defining model of a modern enterprise, but there are many paths forward. Those striving to reach that end by investing heavily in sourcing enterprise IT services tend to focus on business outcomes much more than simple cost savings. Such is the next-gen sourcing archetype, as defined in […]
Your workforce is technically savvy. They expect fast, seamless service so they can be productive in their jobs. Mobile applications, cloud, data and analytics, even artificial intelligence – these are all solutions and technologies you are either aggressively pursuing or already using. You are a digital enterprise, well on your way through a digital transformation. […]
We have come to understand “mobile first” as a way to prioritise mobile device design over desktop design. However, what an effective “mobile first” design strategy should really do is equalise the user experience (UX) — allowing mobile devices to be as useful as desktops (especially in the conversion of sales). So, what does “mobile […]
As part of their digital transformation initiatives, just about all of our enterprise IT customers aim to replace traditional, manually-based IT tasks with software that automates test, configuration and runtime processes, and containers have emerged as a critical enabling technology. By offering IT organizations a way to break down applications into smaller, more digestible modules, […]
