La evolución de la IA: 7 cosas que hemos aprendido para implementarla eficazmente

La inteligencia artificial es uno de los principales temas de interés en el sector tecnológico y en las empresas  en este momento. Es interesante por su capacidad de ofrecer más beneficios al mismo tiempo  –ya sean de experiencia del cliente, de mejora de la productividad, coherencia o reducción del tiempo que comportan los procesos-. Machine […]

Think complex processes can’t be automated with RPA? Think again

Over the last eight years I’ve read through methodologies, use cases and capabilities and above all – watched robotic process automation (RPA) grow as a solution. I’ve never written anything about RPA so I thought it pertinent for my first-ever blog to write about something close to my heart: complex processes in the context of […]

The next-gen sourcing archetype: A modern enterprise that’s digital, user-friendly and business-driven

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For most companies, a digital workplace is the defining model of a modern enterprise, but there are many paths forward.  Those striving to reach that end by investing heavily in sourcing enterprise IT services tend to focus on business outcomes much more than simple cost savings. Such is the next-gen sourcing archetype, as defined in […]

The digital enterprise archetype: Leading the way with cloud- and mobile-first strategies

woman-leading-large-group-of-people

Your workforce is technically savvy. They expect fast, seamless service so they can be productive in their jobs. Mobile applications, cloud, data and analytics, even artificial intelligence – these are all solutions and technologies you are either aggressively pursuing or already using. You are a digital enterprise, well on your way through a digital transformation. […]

How enterprise IT can achieve mobile first

Group of young friends using smartphone with mutual disinterest towards each other

We have come to understand “mobile first” as a way to prioritise mobile device design over desktop design. However, what an effective “mobile first” design strategy should really do is equalise the user experience (UX) — allowing mobile devices to be as useful as desktops (especially in the conversion of sales). So, what does “mobile […]

How containers can speed up digital transformation

As part of their digital transformation initiatives, just about all of our enterprise IT customers aim to replace traditional, manually-based IT tasks with software that automates test, configuration and runtime processes, and containers have emerged as a critical enabling technology. By offering IT organizations a way to break down applications into smaller, more digestible modules, […]

The evolution of AI: 7 lessons learned for effective implementation

Robot teaching robot students

Artificial intelligence is one of the main topics of focus in the technology sector and in boardrooms at the moment. Its attraction comes in its ability to drive multiple benefits in parallel – whether enhancing customer experience, improving productivity, greater consistency or reducing time to process. Machine learning, deep learning, visual recognition, natural language processing […]

How SIAM enables digital transformation in the banking industry

banking-growth-plant-metaphor

Retail banks and other financial institutions face many of the same challenges other mature industries confront in the digital era, including the three truths of digital disruption: Consumers are in charge. Many customers are already thinking and acting “digital” and will force financial institutions into the next market-facing move. The customer experience (CX) for digital […]

Why soft skills are not easy

The word “hard” can be the opposite of “soft” or the opposite of “easy.” It makes sense then that in many people’s minds “soft skills” are seen as “easy skills.” However, basic logic and high school math tells us that this assumption is flawed — and Australian companies are about to get a huge reality […]

How do you drive business agility with digital process transformation?

F1-cars-racing

Digital transformation requires fundamental business process changes.  To transform to a “digital enterprise” and successfully compete with “digital natives” companies need a holistic approach and end-to-end business transformation, colleagues told participants in a recent DXC TechTalk. In his book The Digital Helix, Michael Gale describes how Samuel Cunard identified that the invention of the steam […]