Las personas son parte crucial de la transformación digital

Las empresas están buscando trabajadores con habilidades y experiencia en la economía digital. Desarrolladores, expertos en ciberseguridad, analistas de datos y expertos en IT son perfiles escasos, lo que obliga a las organizaciones a pagar un alto precio por nuevo talento, e invertir en mejorar la calificación de los empleados actuales, o en ambas cosas […]

The people part of digital transformation is crucial

digital-workers

Enterprises are struggling to find workers with the skills and experience to help them succeed in the digital economy. Developers, cybersecurity professionals, data analysts, and more tech-oriented workers are in short supply, forcing organizations to pay top dollar for fresh talent, invest in upskilling current employees, or both. All of which makes for a demand-driven […]

Why it’s never OK to ignore the customer experience

“This is a tech project; so why do I need to consult the customer?” Sigh. During my working career I have heard this very question (well, it’s more of a statement really) more times than I would have expected. Sometimes it was worded differently and may have sounded something like, “No, no, no. We don’t […]

Talking workplace transformation…but are we talking with the right people?

Imagine a scenario that enables employee workplace experiences to be more productive and secure, allows IT to manage fewer policies and meets flexible and adaptable business needs. In a world where experiences matter, achieving that vision is possible today, but to do that we need to think differently, embrace change and remind ourselves of the […]

Is employee experience as important as customer experience?

Superheroes Friends Fist Bump Happiness Concept

When we think about an organisation becoming customer-centric, we typically think about how to satisfy our customers through a better understanding of their needs and pain points. However, I believe that most organisations critically “undercook” the design of the employee experience that supports the customer. Sure, we design systems and processes that simplify things for […]