To stay ahead, CIOs must think far ahead

CIO looking ahead

Technology change can be incremental or transformational. Organizations that embrace the latest cool tech toy without regard to how it fits into overall business strategies and goals are doomed to incremental change — which, in the dynamic digital economy, can sometimes be a death sentence. Transformational change, in contrast, requires a long-term view of technology […]

Las personas son parte crucial de la transformación digital

Las empresas están buscando trabajadores con habilidades y experiencia en la economía digital. Desarrolladores, expertos en ciberseguridad, analistas de datos y expertos en IT son perfiles escasos, lo que obliga a las organizaciones a pagar un alto precio por nuevo talento, e invertir en mejorar la calificación de los empleados actuales, o en ambas cosas […]

The people part of digital transformation is crucial

digital-workers

Enterprises are struggling to find workers with the skills and experience to help them succeed in the digital economy. Developers, cybersecurity professionals, data analysts, and more tech-oriented workers are in short supply, forcing organizations to pay top dollar for fresh talent, invest in upskilling current employees, or both. All of which makes for a demand-driven […]

Why it’s never OK to ignore the customer experience

“This is a tech project; so why do I need to consult the customer?” Sigh. During my working career I have heard this very question (well, it’s more of a statement really) more times than I would have expected. Sometimes it was worded differently and may have sounded something like, “No, no, no. We don’t […]

Talking workplace transformation…but are we talking with the right people?

Imagine a scenario that enables employee workplace experiences to be more productive and secure, allows IT to manage fewer policies and meets flexible and adaptable business needs. In a world where experiences matter, achieving that vision is possible today, but to do that we need to think differently, embrace change and remind ourselves of the […]

Is employee experience as important as customer experience?

Superheroes Friends Fist Bump Happiness Concept

When we think about an organisation becoming customer-centric, we typically think about how to satisfy our customers through a better understanding of their needs and pain points. However, I believe that most organisations critically “undercook” the design of the employee experience that supports the customer. Sure, we design systems and processes that simplify things for […]