Multi-clouds — environments made up of multiple public and private clouds typically used for different purposes — may well be the cloud of choice for banks. That’s according to an independent report by 451 Research, ‘Multi-Cloud Fundamental to Financial Services Transformation.’ I’m not here to argue. This report, which was sponsored by Canonical — the […]
A duo of recent data breaches — one hitting a stock trading brokerage and another a videogame retailer — shows that more gains are needed to protect customer data, even with all of the progress made over the last 10 years. According to a story by colleague Steve Ragan, Scottrade Bank (a subsidiary of Scottrade Financial Services Inc.) […]
I recently traveled on American Airlines (@American Air) and had an incredible Customer Experience that got me thinking. In this increasingly digital world, where we can manufacture the experience through complex technology, is there still a need for a human touch? After all, we are looking to serve millions of customers through indirect channels — where will […]
The financial services industry must manage many risks today – from banks that, should they fail, could compromise the global financial system to making sure new investment vehicles such as ETFs work as promised. But according to a speech given recently by SEC Chair Mary Jo White, it’s cybersecurity that poses “one of the greatest risks facing the financial services industry.” […]
Every December, it seems, come predictions that mobile payments will finally take off next year. And it never quite happens. The surprisingly slow adoption rate for mobile payments is due to lack of interest among consumers (if not vendors), too many competing payment technology platforms, and insufficient distribution of NFC payment systems in retail outlets, restaurants […]
Big data and analytics are used in retail, finance, healthcare and many other industries to better understand customers, develop highly targeted products and services, and improve business processes. The ability of enterprises to leverage big data soon could enable a transition away from the classic perimeter-centric approach to protecting networks that too often fails to […]
A while ago, I read a fascinating book called “Infinite Vision” by Pavithra K. Mehta and Suchitra Shenoy that details how a retired doctor (known affectionately as Dr.V) made it his mission to provide the gift of sight to what he called ‘preventable blindness.’ As noble a cause as this is, Dr. V realized that […]
