As insurance markets transform and providers compete with other financial services organizations for business, evolving operational strategies is no longer optional – it’s critical. A big piece of this is, of course, technology. Insurance companies need IT solutions that foster the enablement of new strategies and help them drive operational excellence, product innovation and customer service. By embracing digitization, […]
A recent talk with the theme of “Back To The Future” led me to consider whether the London Market is the place we would have dreamt it would be 30 years ago. Certainly, Lloyd’s has changed in unimaginable ways since then. Thirty years ago, the market stood on the brink of a barrage of claims associated with […]
In a Danish newspaper I recently read an article written by a 7th grade boy, Gustav Boenæs. Gustav would like an “online bike helmet.” He asks for “training to ensure that I do not become an Internet victim, and that I do not get behavioral problems on the Net.” The interesting thing is that Gustav […]
Insurance customers of the past were passive buyers; today they’re active participants. They review insurance products and report experiences through their social networks. Their buying journey is their own, and they demand new levels of access, mobility and personalization. They want to engage on their terms and have low brand loyalty. It’s a buyers’ market. […]