The dual challenge in going digital in insurance

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Paper has been making a long, slow exit from the insurance industry. Regulation has been a reason to maintain paper-based communication between the customer and the insurance company. Yet, as printed materials have been phased out, a greater share of products, services and processes have made the transition from manual to automated methods. A truly digital […]

Moving from data capture to data analytics

The insurance industry has for years been collecting and using data to run a profitable business. However, the nature of data is changing with a growing range of data types and sources, coupled with the use of new advanced analytics. Data-founded product development The most significant shift is that data not only drives profitability on […]