Remember the human factor when managing your remote workforce

In an emergency situation, it doesn’t matter if you’ve equipped employees with the latest smartphone, the fastest laptops, or dropped gigabit fiber into their homes. All of the technology in the world won’t keep your workflow moving if an employee can’t remember his or her VPN password. That’s why business continuity plans that make provisions […]

IT support automation keeps remote workforces productive

Microsoft Dynamics support

Enterprise clients have looked to automate IT support for several years. With millions of employees across the globe now working from home, support needs have increased dramatically, with many unprepared enterprises suffering from long service desk wait times and unhappy employees. Many companies may have already been on a gradual pace to exploit digital solutions […]

Digital IT support gets smarter, transforming the employee experience

IT support

When companies prioritize their digital transformation initiatives, modernizing IT support might not be at the top of the list.  But there’s nothing that creates a bigger drain on employee productivity and ultimately impacts business outcomes more than a disruption in an employee’s critical work activities, compounded by an unsatisfactory interaction with IT support and service […]