How Agile Service Management (ASM) combines the best of both worlds — Agile and ITSM

eastern-and-western-hemispheres

The tension between IT service management (ITSM) frameworks and Agile development started years ago when businesses began to recognize technology as a critical business success factor. IT faced increasing demands to do more with less. Software developers, meanwhile, faced mounting pressure to deliver faster, working, incremental software to clients. This lead to “frustrations about delays, […]

ITIL and DevOps: Complementary or contradictory?

With the arrival of new technologies like virtualization and cloud, as well as new methods such as “agile,” pressure is on the release management and operations team to deliver development outputs to production more quickly. DevOps is a relatively new development that meets this need, raising many hopes for the faster, better delivery of new functions, from […]

Adopting a cloud operating model: Difficult decisions ahead

When was the last time you’ve ever heard anyone say “IT Applications & Operations”? Frankly, in my 30+ year career in IT, I don’t believe I’ve ever heard anyone use this term. The typical term we hear is IT Infrastructure & Operations. These two go together like Peanut Butter and Jelly, which tells us a […]

An example integration of Agility Platform and ServiceNow

Since I recently blogged about different integration options for Agility Platfrom and ServiceNow, I figured a good follow up would be to give an example of how Agility could open Change Requests or Incidents automatically in ServiceNow. The idea behind this is that when a Project/Blueprint/Instance is spun up by Agility, the customer might have a requirement to log […]

The benefits of integrating Agility Platform and ServiceNow

IoT skills DXC Blogs

There are constant news articles on Public and Private Cloud. There are also targeted articles around ITIL and ITSM. While I run across news articles and some products from time to time, you don’t really see the two topics discussed together from a full lifecycle standpoint (Service Offering idea, Service Definition, code, Build, Test, Deploy, automated provisioning, etc). Think […]