The music of multi-sourcing (Part 2): Achieving harmonious customer outcomes

Orchestra Conductor

In part one of this blog series, I looked at some of the fundamental problems of managing multiple service providers. However, to keep up with customer demand and expectations, employing a number of third-party providers to deliver services to customers is inevitable. So the question becomes – how do we make it work? The promise […]

The music of multi-sourcing (part 1): Discordant service providers

Old broken disused piano with damaged keys

Today organisations are being challenged to deliver customer-centric and adaptive services to their internal and external customers that keep pace with changing customer expectations. To meet this challenge, a single customer service will rely on the flexible integration of several external specialist business and IT services, with internal services that focus on the organisation’s areas […]

An example integration of Agility Platform and ServiceNow

Since I recently blogged about different integration options for Agility Platfrom and ServiceNow, I figured a good follow up would be to give an example of how Agility could open Change Requests or Incidents automatically in ServiceNow. The idea behind this is that when a Project/Blueprint/Instance is spun up by Agility, the customer might have a requirement to log […]

The benefits of integrating Agility Platform and ServiceNow

IoT skills DXC Blogs

There are constant news articles on Public and Private Cloud. There are also targeted articles around ITIL and ITSM. While I run across news articles and some products from time to time, you don’t really see the two topics discussed together from a full lifecycle standpoint (Service Offering idea, Service Definition, code, Build, Test, Deploy, automated provisioning, etc). Think […]