Developing the 7 digital habits: My journey

I’ve recently been challenged by a blog post that one of my colleagues at the Leading Edge Forum (LEF) posted entitled The 7 Digital Habits of Highly Effective People. This is, of course, a play on the well-known Steve Covey book The 7 Habits of Highly Effective People and based on the LEF’s 21st Century Human […]

Digital transformation: Unlocking the back office, too

Digital Transformation is most frequently associated with customer-facing activities embracing customer intimacy through more contextualized conversations and self-service capabilities. These customer experiences can certainly contribute to top-line growth, but sometimes give glimpses into gaps in a company’s ability to fulfill demand quickly and with that same level of information-rich interaction. Some might say that the second […]