2020 Tech Trend: A new wave of digital business leaders

We are now undeniably in a digital world, where even if information technology is not your product or service, it will touch every part of the products and services that you provide. This means we need to adapt, and traditional organizations must better position themselves for the exciting digital changes that lie ahead. Provider, partner, […]

Developing the 7 digital habits: My journey

I’ve recently been challenged by a blog post that one of my colleagues at the Leading Edge Forum (LEF) posted entitled The 7 Digital Habits of Highly Effective People. This is, of course, a play on the well-known Steve Covey book The 7 Habits of Highly Effective People and based on the LEF’s 21st Century Human […]

Digital transformation: Unlocking the back office, too

Digital Transformation is most frequently associated with customer-facing activities embracing customer intimacy through more contextualized conversations and self-service capabilities. These customer experiences can certainly contribute to top-line growth, but sometimes give glimpses into gaps in a company’s ability to fulfill demand quickly and with that same level of information-rich interaction. Some might say that the second […]