2020 Tech Trend: Companies get a better understanding of AI’s effects

In 2020, as AI makes inroads into professional services, companies will struggle with anticipating how AI can — or should — change their professions. AI is already changing the way contracts are interpreted, taxes are prepared and medical conditions are diagnosed. However, if the dominant strategy for deploying AI is for low-level problem solving, then […]

I modelli di Machine Learning non sono sempre in grado di gestire la realtà (mentre la maggior parte degli esseri umani sì)

question-marks-on-white-board

Un numero sempre più elevato di leader aziendali considera l’intelligenza artificiale (AI) e l’apprendimento automatico (ML), tecnologie di trasformazione che possono consentire un migliore processo decisionale, l’aumento dell’efficienza, l’eliminazione dell’errore umano e l’abbattimento dei costi. Per molti dipendenti, tuttavia, le prestazioni incessanti e automatizzate promesse dalle macchine intelligenti incombono come una minaccia sul loro lavoro. […]

What is operationalized analytics?

Organizations with a high “Analytics IQ” have strategy, culture and continuous-improvement processes that help them identify and develop new digital business models. Powering these capabilities is the organization’s move from ad hoc to operationalized analytics. Seamless data flow Operationalized analytics is the interoperation of multiple disciplines to support the seamless flow of data, from initial […]

Machine learning models can’t always handle reality (but most humans can)

question-marks-on-white-board

A growing number of enterprise leaders view artificial intelligence (AI) and machine learning (ML) as transformational technologies that can enable better decision-making, increase efficiency, eliminate human error, and lower costs. For many enterprise workers, however, the relentlessly consistent performance promised by intelligent machines looms as a threat to their jobs. After all, what human can […]

What it takes to get a job in AI or machine learning

AI-job-interviews

While there is some debate over whether there’s an AI talent shortage, there’s no doubt that a growing number of artificial intelligence (AI) and machine learning (ML) job openings are being created as enterprises seek to launch and expand their own intelligent machine initiatives. But what skills and experience do enterprise workers need to land […]

How the 2019 digital trends impact Asia – Part 2

DXC recently released six digital trends that will drive the market in 2019. In my previous post, I addressed three trends that center around “data gravity.” In this post, I want to tie together the other three trends: Enterprises adopt next generation IoT platforms. Enterprises enter an age of information enlightenment. Enterprises redesign customer experiences […]

Six ways retailers can push the shopping cart toward a frictionless experience

As consumers, we’ve all experienced the opposite of a frictionless shopping experience:  Long lines at checkout. Customer service representatives who are nowhere to be found. Frustration at not finding what we’re looking for. But what is a frictionless experience, and how can retailers provide it? The definitions and possibilities are many, but essentially, frictionless shopping […]

Think complex processes can’t be automated with RPA? Think again

Over the last eight years I’ve read through methodologies, use cases and capabilities and above all – watched robotic process automation (RPA) grow as a solution. I’ve never written anything about RPA so I thought it pertinent for my first-ever blog to write about something close to my heart: complex processes in the context of […]

Artificial intelligence in travel and transportation: How to take care of the fleet, the business and the passenger

Moving people and cargo around the globe, safely and on time, is a logistical challenge that draws on vast amounts of data. This data is a powerful but under-leveraged resource that can be put to greater use with artificial intelligence (AI). Think more efficient fleets, better route and capacity planning, and smoother passenger bookings and […]

Artificial intelligence in government: How to be more efficient, effective and responsive

globe

As artificial intelligence (AI) increasingly comes into the mainstream, what better place to apply it than in the public sector, where vast troves of data can be leveraged to make government work smarter for its citizens. From infrastructure projects like repairing highways, to public services like reviewing patent applications, to policy decisions about staff allocation, […]