How airlines respond to “bumps” can make or break the passenger experience

Today’s airline passengers reap the benefits from reservation technology and highly productive and easy-to-use mobile apps that in many cases engage with multiple websites seamlessly and transparently. All this is made possible because airlines have done a very good job over the past five years modernizing their customer interfaces. While passengers certainly appreciate these great […]

Artificial intelligence in travel and transportation: How to take care of the fleet, the business and the passenger

Moving people and cargo around the globe, safely and on time, is a logistical challenge that draws on vast amounts of data. This data is a powerful but under-leveraged resource that can be put to greater use with artificial intelligence (AI). Think more efficient fleets, better route and capacity planning, and smoother passenger bookings and […]

Navigating the road to connected transportation

Like other industries, the travel and transportation space is undergoing massive changes brought on by digitally-enabled customers and advanced technology. Transportation companies need to change their thinking beyond optimizing runs and work toward creating a connected transportation platform that provides a 360-degree view of the journey. The path to success is spelled out in the […]