Financial services is shifting to platforms for business functions and processes, and that’s a good thing. Moving from applications to Software as a Service (SaaS) and then to Platform as a Service (PaaS) can create new value chains. It can also dramatically reduce the number of error-prone manual processes and foster industry collaboration for superior […]
Today’s modern enterprise leverages a digital business platform as the foundation for digital applications. A digital business platform provides the agility to build and support the dynamic nature of modern applications. So what do these platforms look like? A digital business platform is based on three pillars: intelligence, orchestration and automation. It is a primary […]
by Jonas Knudsen One morning in August 2012, I entered my office in the hospital and turned on my PC. As a university hospital chief information officer (CIO) responsible for all mental health hospitals in the region of Southern Denmark, I was tasked with not only keeping the lights green on our digital infrastructure, but […]
What makes a customer happy, and in turn, more loyal? Customer loyalty programs are ubiquitous in the travel and transportation industry, but many companies are missing out when it comes to truly engaging with the customer and generating greater loyalty, which ultimately translates into higher profits. Companies should begin by knowing and understanding their customers. […]
In 2018, we’re going to witness the re-platforming of the enterprise so companies can respond to market changes faster, be more productive, and make better-informed decisions. The enterprise will move to common platforms because businesses are demanding a much more agile and stable information platform (than their custom platforms) on which to create and operate. […]
Like other industries, the travel and transportation space is undergoing massive changes brought on by digitally-enabled customers and advanced technology. Transportation companies need to change their thinking beyond optimizing runs and work toward creating a connected transportation platform that provides a 360-degree view of the journey. The path to success is spelled out in the […]
The cloud makes it easier to launch enterprise-scale machine learning, but the variety of options can be confusing. Most industries are using intelligent machines to discover something new and do something better than human beings are doing it now. In energy and technology, algorithms are anticipating driver behaviors that could lead to loss and predict […]