HBR Analytic Services survey sheds light on the state of digital transformation

Plenty of companies are either in the midst of, or preparing for, big changes in the way they operate so they can succeed in the digital economy. The changes aren’t for the faint-hearted. They require modernized IT infrastructures and advanced technologies, stalwart leadership, new organisational structures and a flexible approach. So, how do organisations get […]

Digital leaders create a renaissance in their organisations

Renaissance translates as ‘rebirth’, and is the name given to the period when Europe emerged from the Dark Ages into a more enlightened modern era. The Renaissance was a fiercely forward-thinking time. It spawned a scientific revolution where science, technology and culture began a cycle of mutual advancement. In a new report, ‘Winning Through Change […]

Get Agile for adaptive execution

Adaptive execution is a vital discipline for thriving in this age of digital transformation. And becoming Agile can help your organization do it. Adaptive execution — as defined by the Leading Edge Forum (LEF), the commercial think tank of DXC Technology — means being able to respond quickly to threats and exploit new opportunities. It’s […]

Becoming an Agile organization

Agile, a concept borrowed from software development, is now helping organizations in nearly every industry become innovative in their digital transformation. Agile approaches can transform processes, management approaches and even how people do their work. Looking to make your organization Agile? Here are several ways to get started: Change culture: Agile organizations use collaborative teams […]

What the Bachelor(ette) taught me about customer engagement

Ok, I admit it. I’m addicted to the Bachelor and Bachelorette series. I’m regularly shamed and ridiculed by friends and family about losing my “man card” every time I talk about it. But I can’t stop watching and I know I’m not alone. The reasons are not what my naysayer friends think. I could care […]

Whither business process management?

My good friend and colleague Roger Burlton has kindly invited me to sit on a “Ten Years After” panel at BPM Europe 2015 (16-17 June, London). Roger’s idea is for those who were “there at the beginning and still in the field” to discuss what progress we have made and to speculate about what might […]