La gestione del flusso dell’informazione: quanto è sufficiente?

waterfall

Controllare il flusso dell’informazione per progetti, programmi e portafogli è una competenza chiave di un program manager. Troppa informazione, e le attività possono essere fuori controllo, le riunioni scorrere a cascata e i deadlines allontanarsi nel tempo. Poca informazione, e i membri del team possono iniziare a sentirsi isolati, le decisioni devono essere controllate e […]

Delivering better customer service through better project/program management

“Customer service” — along with “value-add” or “quality assurance” — is one of those traditional phrases that can remind us of a different era. Whilst the focus on customer service has changed in recent years, I argue it is still needed, and many organisations suffer from a lack of customer service design and understanding. One […]

46 ways to save costs and add value as an IT program manager

I am often asked for guidance on costs overruns — and not necessarily at the end of projects. Often projects heading south are in the middle of their execution phase when the program manager (PM) “does the right thing” and calls it out. But with customers demanding ever-tighter schedules and an ever-expanding scope, controlling and reducing costs can […]

Thank VUCA for project management!

uncertainty in project management CSC Blogs

With the end of the Cold War in the 1990s and the fall of the Berlin Wall, the post-World War II order had crumbled and we found ourselves in a new multi-polar world. To characterize this new state of affairs, the U.S. military developed the term VUCA, standing for the four conditions of Volatility, Uncertainty, […]

Flexing your agile muscle as a program manager

program manager agile workplace CSC Blogs

One of the great, and largely unnoticed, innovations of the 21st century has been the advent of agile working. Flexible workplaces and flexible working have been with us for a while, but now these have been replaced by agile workplaces and agile working. Whereas flexible working was seen as a business “perk,” agile is seen […]