A parable for failed project management, and how to find success

elephant

Working with a team, managing a successful one, and leading for success all have at their core a similar problem. How do we ensure that all team members view the project — the drawbacks and the benefits — with the same insights and understanding? This is the Blind Men and their elephant problem. In the […]

How great project management could lead to a great sales cycle

man-at-white-board

The project management and sales lifecycles have much in common. Consider the main attributes of great program and project managers. Problem solving and time management skills, abilities to hit deadlines and motivate teams — these are all vital in the sales cycle. The ability to respond to an RFP in a timely fashion, with all […]

Delivering better customer service through better project/program management

“Customer service” — along with “value-add” or “quality assurance” — is one of those traditional phrases that can remind us of a different era. Whilst the focus on customer service has changed in recent years, I argue it is still needed, and many organisations suffer from a lack of customer service design and understanding. One […]

Better vendor management through program management

program manager CSC Blogs

The Chartered Institute of Procurement & Supply (CIPS) defines vendor management (also known as supplier relationship management)  as the process that “involves reviewing the portfolio of suppliers, categorising supply relationships by their significance, devoting resources in proportion to the relationship’s significance and managing processes between the parties to realise the relationship objectives.” Traditionally procurement is […]

46 ways to save costs and add value as an IT program manager

I am often asked for guidance on costs overruns — and not necessarily at the end of projects. Often projects heading south are in the middle of their execution phase when the program manager (PM) “does the right thing” and calls it out. But with customers demanding ever-tighter schedules and an ever-expanding scope, controlling and reducing costs can […]

Thank VUCA for project management!

uncertainty in project management CSC Blogs

With the end of the Cold War in the 1990s and the fall of the Berlin Wall, the post-World War II order had crumbled and we found ourselves in a new multi-polar world. To characterize this new state of affairs, the U.S. military developed the term VUCA, standing for the four conditions of Volatility, Uncertainty, […]

Flexing your agile muscle as a program manager

program manager agile workplace CSC Blogs

One of the great, and largely unnoticed, innovations of the 21st century has been the advent of agile working. Flexible workplaces and flexible working have been with us for a while, but now these have been replaced by agile workplaces and agile working. Whereas flexible working was seen as a business “perk,” agile is seen […]