Les commerçants ont besoin de beaucoup plus que des transactions plus rapides

« De nombreux fournisseurs de notre secteur ne comprennent toujours pas. » Ce fut ma principale conclusion en sortant de la convention de la National Retail Federation. Bien sûr, le spectacle était grand et excitant. Mais en regardant les nombreux stands d’exposants, j’ai été frappé par le nombre important de produits et solutions ne concernant que deux […]

What is the relationship between ERP, CRM and e-commerce?

three-ring-venn-diagram

This blog was originally posted by UXC Eclipse. Since then, UXC Eclipse has become part of DXC Eclipse, a practice within DXC Technology. Retailers know that to be successful, they need an omni-channel strategy. Doing business across multiple channels is imperative, but even today, many e-commerce systems are often separate from the retailer’s enterprise resource planning (ERP) […]

What can we learn from the Amazon-Whole Foods deal?

Amazon made a splash recently with its new Amazon Go store concept. Then last week, Amazon had everybody talking with an announcement that it would acquire the Whole Foods supermarket chain. The ripple effects were immediately seen in the stock performance of other grocery retailers, and experts across many industries were speculating on the business move and its impact. […]

Retailers embracing mobile for customers, employees — and survival

Retailers have gotten a taste of how mobile technologies can help their business — and they want more, please. A new report by Boston Retail Partners (BRP) concludes that retailers “are focused on significantly expanding the use of mobile technology for customer identification, customer engagement, associate training and task management, point of sale (POS) and […]

GameStop, Scottrade suffer data breaches

A duo of recent data breaches — one hitting a stock trading brokerage and another a videogame retailer — shows that more gains are needed to protect customer data, even with all of the progress made over the last 10 years. According to a story by colleague Steve Ragan, Scottrade Bank (a subsidiary of Scottrade Financial Services Inc.) […]

How mobile payments can transform your business

Consumers still are slow to adopt mobile payments, despite efforts by companies such as Apple, Google and Samsung to generate traction for their mobile payment platforms. But don’t let the underwhelming ramp-up deceive you; mobile payments will eventually reach a tipping point, just as online purchasing did years ago. And the enterprises that will most effectively […]

¿Por qué los comercios deben centrarse en el análisis de sus clientes?

El análisis de Big Data está transformando muchos sectores, y el comercio minorista no es una excepción. Sin embargo, las tiendas a pie de calle tienen una peculiaridad; a diferencia de algunas industrias, deben extender sus programas analíticos para no centrarse sólo en su operativa interna, sino también en el consumidor en general. Si lo […]

La distribution a tout à gagner à se concentrer sur l’analyse des données clients

Le Big Data transforme de nombreux secteurs, et les distributeurs ne sont pas en reste. Il y a néanmoins quelques nuances qui marquent la différence. Contrairement à certains secteurs, la distribution doit élargir ses programmes d’analyse afin de se concentrer, non seulement sur les opérations internes, mais également sur les consommateurs. Bien exécuté, cela peut […]

Retailers need much more than faster transactions

Many providers in our industry still don’t get it. That’s my main takeaway from the National Retail Federation’s Big Show, held earlier this month in New York City. To be sure, the show was big and exciting. But while viewing the many exhibitor booths, I was struck by the degree to which the retail industry […]

Security: The new key to retail consumer engagement

It’s time for retailers to stop treating cybersecurity as an afterthought. Major cyber breaches are now not only common but also well publicized. Consumers are understandably wary. Gaining their trust has become more challenging — and more important — than ever. Don’t believe it? Recent surveys have found that the majority of consumers are very aware […]