Why is robotic process automation disappointing healthcare organizations?

by Michael Brouthers All healthcare organizations — on both the provider and payer side — struggle with three operational imperatives: maximizing revenues and operating margins, improving clinical outcomes, and optimizing administrative efficiency. The success or failure of these efforts directly determines the success or failure of the business. As a result, leadership is always on […]

Automatisation : l’empathie au cœur de l’expérience client

robot-and-human-touch

Il y a un important matraquage médiatique sur le marché de l’automatisation et de la robotisation. Des termes tels que agents virtuels, assistants virtuels, agents cognitifs, robots et chatbots sont présents dans presque toutes les conversations, en interne comme en externe, de l’entreprise. Des articles sur le potentiel de l’automatisation et des robots de style […]

Think complex processes can’t be automated with RPA? Think again

Over the last eight years I’ve read through methodologies, use cases and capabilities and above all – watched robotic process automation (RPA) grow as a solution. I’ve never written anything about RPA so I thought it pertinent for my first-ever blog to write about something close to my heart: complex processes in the context of […]

R is for robots

This post is part of a series, “Digital: From A to Z,” that explores what it means to be digital. What’s in your A to Z of digital? Find me on Twitter @Max_Hemingway or leave a comment below. What used to be science fiction is now reality as robots become an everyday part of our lives. Even if […]

Beyond off-shoring: Robotic Process Automation (RPA)

Robotic Process Automation RPA

In recent years, Business Process Outsourcing (BPO) and Robotic Process Automation (RPA) have often been discussed in the same forums. BPO and off-shoring have been widely used by businesses to reduce back office and operational costs through the use of low-cost labour markets. Now RPA is being seen as the way to continue the drive for […]