Automatisation : l’empathie au cœur de l’expérience client

robot-and-human-touch

Il y a un important matraquage médiatique sur le marché de l’automatisation et de la robotisation. Des termes tels que agents virtuels, assistants virtuels, agents cognitifs, robots et chatbots sont présents dans presque toutes les conversations, en interne comme en externe, de l’entreprise. Des articles sur le potentiel de l’automatisation et des robots de style […]

Think complex processes can’t be automated with RPA? Think again

Over the last eight years I’ve read through methodologies, use cases and capabilities and above all – watched robotic process automation (RPA) grow as a solution. I’ve never written anything about RPA so I thought it pertinent for my first-ever blog to write about something close to my heart: complex processes in the context of […]

Learn the basics of Robotic Process Automation (RPA) recruiting

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Throughout last year I was approached 119 times (yes, I counted) by recruiters who said essentially: “I saw your profile and it perfectly matches our client’s/or our RPA need.” Out of those 119 contacts, the majority were outside of Poland (where I live, and I’m absolutely not willing to leave), temporary contracts and — I […]

Want to realize the potential of automation? Focus on an empathetic experience

robot-and-human-touch

by Nelson Wahrhaftig There is significant hype in the market about automation and robotization. Terms such as virtual agents, virtual assistants, cognitive agents, robots and chatbots are present in almost all conversations inside and outside the corporate realm. Articles about the potential for automation and humanoid-style robots appear frequently in all forms of media – […]

Surviving and thriving in the Fourth Industrial Revolution

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Ready or not, we have entered what the World Economic Forum has dubbed the Fourth Industrial Revolution, when emerging digital capabilities such as robotics, artificial intelligence (AI), virtual reality and natural language processing (NLP) will cause an unprecedented level of disruption to how we live, work, make and play. And while the scale of this […]

Five (not so) easy steps to CPG digital transformation

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Digital transformation is helping companies in the consumer packaged goods (CPG) industry streamline operations, increase business agility and gain deeper insights into their data. But the digital transformation journey is not an easy one. Success can only be achieved if enterprises are willing to go through change by embracing the mindset, culture, operating model, work […]

R is for robots

This post is part of a series, “Digital: From A to Z,” that explores what it means to be digital. What’s in your A to Z of digital? Find me on Twitter @Max_Hemingway or leave a comment below. What used to be science fiction is now reality as robots become an everyday part of our lives. Even if […]

Beyond off-shoring: Robotic Process Automation (RPA)

Robotic Process Automation RPA

In recent years, Business Process Outsourcing (BPO) and Robotic Process Automation (RPA) have often been discussed in the same forums. BPO and off-shoring have been widely used by businesses to reduce back office and operational costs through the use of low-cost labour markets. Now RPA is being seen as the way to continue the drive for […]