¿Estamos asistiendo a la muerte de los SLAs?

Reflexionando sobre las relaciones con los clientes, me he dado cuenta de que nuestras conversaciones ya no se centran en los acuerdos de nivel de servicio (SLAs, por sus siglas en inglés). Hubo un momento, no hace mucho, en el que los acuerdos SLAs eran la piedra angular de cada acuerdo. Hoy, la conversación ha […]

Contrats de service : est-ce la fin du SLA ?

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Méditant sur mes échanges de ces dernières semaines avec les clients, j’ai réalisé que nos conversations ne tournaient plus autour des contrats de service (service level agreements ou SLA). Il n’y a pas si longtemps, les engagements SLA étaient la pierre angulaire de chaque accord. Présentement, le dialogue a changé : Comment pouvons-nous améliorer l’expérience […]

Siamo in presenza della morte del Service Level Agreement (SLA)?

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Riflettendo sulle interazioni con i clienti nelle scorse settimane, mi rendo conto che le nostre conversazioni non girano più intorno ai Service Level Agreements (SLAs). C’è stato un momento non molto tempo fa nel quale gli impegni SLA erano la pietra angolare di ogni affare. Ora, il discorso è cambiato a: come possiamo migliorare l’esperienza […]

Are we witnessing the death of the Service Level Agreement (SLA)?

RIP-gravestone

Reflecting on interactions with clients over the past few weeks, I realize our conversations no longer revolve around Service Level Agreements (SLAs). There was a point not too long ago that SLA commitments were a cornerstone of each deal. Now, the dialogue has shifted to: How can we improve the employee experience? How can we […]

Exploring Infrastructure as a Service offering for Azure virtual machines

This CSC blog post is the second of three entries about using Microsoft cloud for your IT infrastructure. (You can find the first one here.) This series covers storage platform, networking and compute aspects of the cloud platform. In this article we are talking about Azure Compute resources and, more specifically, about Infrastructure as a […]