Five keys to improved customer loyalty in travel and transportation

What makes a customer happy, and in turn, more loyal? Customer loyalty programs are ubiquitous in the travel and transportation industry, but many companies are missing out when it comes to truly engaging with the customer and generating greater loyalty, which ultimately translates into higher profits. Companies should begin by knowing and understanding their customers. […]

Artificial intelligence in travel and transportation: How to take care of the fleet, the business and the passenger

Moving people and cargo around the globe, safely and on time, is a logistical challenge that draws on vast amounts of data. This data is a powerful but under-leveraged resource that can be put to greater use with artificial intelligence (AI). Think more efficient fleets, better route and capacity planning, and smoother passenger bookings and […]

IoT spending increases as strategies mature

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Apparently the Internet of Things (IoT) isn’t just a passing fad. Global spending on IoT is expected to grow 16.7% year over year in 2017, reaching just over $800 billion. That’s according to technology research giant IDC in an update to its Worldwide Semiannual Internet of Things Spending Guide. By 2021, IDC says, enterprise spending on […]

How digital apps can make airline operations smarter, better for customers

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A weather event or dreaded technology blip has delayed or canceled flights in your airport. Your staff scrambles at the gates, trying to respond to passengers and help them find alternative ways to their destination. Tensions are high, and customers are not happy. To defray nerves and improve the response, you whip out your airline’s […]

Anyone Who Goes Travelling Has Stories to Tell (Part 1)

This old German quote is true not only for tourists, but also for business travelers. While some enjoy the anticipation of booking destinations and hotels, others see it as a cumbersome task. In addition, business travelers need to collect a large number of receipts, allocate them to the correct expenses and wait for reimbursement. For many companies, […]

Using digital tools to help customers become smart travelers

I think we can all agree that air travel is an amazing thing. In today’s world, we can go from Toronto to Hong Kong, from Dallas to Doha, from Johannesburg to Atlanta, Georgia in less than a day’s time – simply by boarding one comfortable, modern airplane. That’s truly amazing, right? But when considering the […]