Five keys to improved customer loyalty in travel and transportation

What makes a customer happy, and in turn, more loyal? Customer loyalty programs are ubiquitous in the travel and transportation industry, but many companies are missing out when it comes to truly engaging with the customer and generating greater loyalty, which ultimately translates into higher profits. Companies should begin by knowing and understanding their customers. […]

Artificial intelligence in travel and transportation: How to take care of the fleet, the business and the passenger

Moving people and cargo around the globe, safely and on time, is a logistical challenge that draws on vast amounts of data. This data is a powerful but under-leveraged resource that can be put to greater use with artificial intelligence (AI). Think more efficient fleets, better route and capacity planning, and smoother passenger bookings and […]

IoT spending increases as strategies mature

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Apparently the Internet of Things (IoT) isn’t just a passing fad. Global spending on IoT is expected to grow 16.7% year over year in 2017, reaching just over $800 billion. That’s according to technology research giant IDC in an update to its Worldwide Semiannual Internet of Things Spending Guide. By 2021, IDC says, enterprise spending on […]