Delivering IT that “just works”

Our expectations for user experience are shaped by the huge consumer platforms such as Google, Apple, Facebook and Amazon, and also the devices that we access them with such as iPhones, iPads, Android phones and tablets, and the PCs or Macs we use at home. When we use these consumer devices and services, there’s no […]

B2Bs, is it time to fix that dated user experience?

alarm-clock-on-desk

Slowly but surely, B2B companies are beginning to understand they need to catch up with the way their customers are finding, researching and buying their products through digital platforms. They are now starting to realise they are being evaluated using the same criteria as B2C businesses. More and more, customers are placing a higher priority […]

Design for the user experience to maximize new technology ROI

Businesses today have become all too familiar with terms such as digital transformation, innovation, and disruption. As information becomes more readily available to consumers across an ever-expanding number of channels, many businesses recognize that they must adapt in order to stay competitive. These companies are now working to become more agile and make digital a […]

Welcome to the new workplace of ‘me’

user-centric

This point in history combines a unique set of circumstances. It’s Moore’s Law meets the internet — a concoction of velocity and connectedness we’ve never had before. Umpteen years ago, we could have said something similar about the steam engine and the industrial revolution — new possibilities abound. The possibilities today come from our connectedness […]

Delivering proactive and predictive IT user support

Predictive IT Support

Technology companies are about to start using artificial intelligence (AI) as a proactive tool for IT user support. Under a proactive support scenario, if your word processing program crashes or locks up, an automated system will notice the incident immediately and then offer solutions, often before the problem occurs in the first place. Remember the […]

Enterprises ignore mobile user research at their own peril

Mobile No Activity

If there’s one cardinal rule regarding enterprise mobility, it is this: User experience tops all other priorities and metrics. It doesn’t matter how well-designed developers think the mobile app they created is, nor does it matter how enthusiastic the CEO is about a given mobile app. In the end, success or failure of an app […]

Will the computer mouse go the way of the rotary phone?

Ever hear stories about how when millennials, as children, were shown old rotary-dial telephones, they would press on the numbers instead of rotating the “dial” clockwise? (I’m not making this up.) Well, not many years from now, you can expect a blank stare from the recent college grads in your department when you sit them down in […]

If you don’t get the user experience right, your enterprise technology will fail

Smart enterprises deploy technologies with purpose; otherwise they’re frittering away money and valuable IT resources. And the purpose of any enterprise technology roll-out, ultimately, must be to serve the goals of the business. This can be accomplished in a number of ways. Enterprises today are using digital technologies such as mobile apps, collaboration software, cloud […]

Evolving to the post-digital enterprise

“Digital” is quickly becoming the equivalent of a dial tone in the expectations of customers, governments and enterprises around the world. In fact, even the dial tone is gone on most handheld communications devices. Welcome to the post-digital world. I can already hear the groans from my industry friends and colleagues saying, “We have to call […]

Should our devices know when we’re stressed?

A couple of weeks ago. I was participating in one of CSC’s technology hangouts. The topic was around the shift to digital health. Femi Ladega and Dan Hushon did a great job explaining the engagement between healthcare provider and patient on the care journey and the digital transformation occurring in this exciting field. After the hangout, […]