What you should know when building a client-reseller relationship

handshake-close-up

We constantly hear from our clients about a general lack of multivendor licensing knowledge across their workforce and the global market pressures that are driving their cost control initiatives. In our experience, there are some salient ways to tackle both challenges simultaneously by instigating a discussion around how an organization effectively manages key software vendors’ […]

Clients are from Mars, vendors are from Venus: Building a long-term BPS relationship

The Business Process Services Marriage | Part 2 What makes a business process services (BPS) relationship successful? During our client conference in September, one of our clients spoke about why she believed the relationship between her team and CSC was successful. It was, she said, like a family. So many outsourcing relationships are kept at […]