How AI-driven ‘voicebots’ can help airline personnel — and their companies

airline-crew

Airline workers have it tough. A new generation of voice-driven software bots promises to make their work easier. Airline employees, whether pilots, flight attendants or maintenance/repair/overhaul (MRO) technicians, are often called on to perform challenging tasks — and in a hurry. Think of a pilot dealing with mechanical failure, a flight attendant who can’t make […]

Accelerate the digital transformation agenda with AI

digital-acceleration

Rapid innovation and productivity breakthroughs require an accelerated digital transformation strategy that melds people, business processes, advanced analytics, and new human/machine interaction technologies. Today, it is the supervised machine learning segment of AI that is generating the most economic value. But as digital transformation accelerates, the abundance of data that AI can consume will drive […]

Tips for building a culture of innovation

innovation-building-blocks

Organizations remain competitive by continually improving performance in business-critical ways. That’s why disruptive technologies such as the internet, wireless networking, mobile devices, and automation are invaluable: They allow enterprises to do something dramatically better than they were doing it before, such as making it easy for consumers to purchase goods and services without visiting a […]

Will voice technologies liberate us from our device masters?

staring-at-smartphones

You see it everywhere: People walking on the sidewalk, sitting at a restaurant table, riding a train or bus, their eyes glued to the tiny screen in their hands. There’s probably a guy out there who proposed to his girlfriend while simultaneously checking his texts. (Hopefully she texted him “no.”) It is no less than device […]

If consumers can be concerned about AI, so can workers

smart-speaker-in-home

One frequently voiced concern about intelligent voice assistants such as Alexa and Google Home is that they can eavesdrop on their owners. Which, it turns out, they can! And while this form of virtual spying mostly is used to deliver targeted ads to device owners (“Hey, that’s weird; we were just talking about beer, and now […]

Would you trust orders from a robot at work?

robot-directing-class

For all the concerns people have expressed about robots taking over the workplace, a new survey makes it clear that most of us are ready to place our trust (and maybe our fate!) in the hands of our algorithmic overlords. Data from Oracle and research firm Future Workplace shows that 93 percent of respondents would […]

The coming revolution in computer usability

user-experience-sketches

One of the biggest complaints among doctors and other healthcare providers is how much time they must spend entering data into devices connected to their electronic health records (EHRs) systems — time that could be better spent focusing on their patients. Two health experts writing in Harvard Business Review call for a “revolution in usability,” arguing that “voice […]

“Voice first” as the new brand culture

laptop-microphone

There has been no greater sugar rush in business recently than the tsunami of voice-enabled devices appearing both at the consumer and B2B level. Those who bought in early thought the Alexa “skill” of requesting that top news stories be read to you was groundbreaking. Now, just a year later, we look back and are […]

Voice assistants like Alexa will invade the workplace this year

amazon-alexa-echo-dot

If this year’s holiday sales are any indication, 2018 could be the year that digital voice assistants become common in the workplace. Amazon reports that Echo Dot – the hands-free, voice-controlled device that connects to the online retail giant’s Alexa voice service to provide information, play music, send and receive messages, control smart devices, and […]

The letterbox problem with voicebox assistants

There are lots of voice activated tools and services now available from software on your PC and in your car to physical hardware you can place around your home. These devices and associated requests are becoming everyday occurrences, “Alexa, whats the weather” to“Siri, recipe for Chocolate Cake” (too many to list). The two main ways to […]