As consumers, we’ve all experienced the opposite of a frictionless shopping experience: Long lines at checkout. Customer service representatives who are nowhere to be found. Frustration at not finding what we’re looking for. But what is a frictionless experience, and how can retailers provide it? The definitions and possibilities are many, but essentially, frictionless shopping […]
As technological breakthroughs continue to enable new business models and disrupt entire industries, twenty-first century tools are also exerting a profound influence on how enterprises seek to keep workers safe as they perform potentially dangerous tasks. Robotics, the Internet of Things and virtual reality all provide innovative ways to safeguard employees’ health and safety, often […]
Virtual reality (VR) and augmented reality (AR) technologies slowly are being adopted by enterprises for numerous reasons. Walmart, for example, recently announced it will distribute 17,000 Oculus Go VR headsets to train employees in the retail giant’s more than 4,700 stores in the U.S. And IKEA offers customers with iOS devices an AR app that […]
Augmented reality (AR) and, to a lesser extent, virtual reality (VR) already are being deployed in the workplace across a number of industries to help train employees, repair equipment, visualize models and designs, and improve business logistics. But AR and VR can do more than train employees who already are on the payroll or under […]
Last week I was purging our house of junk and clutter when I stumbled upon the Samsung Gear virtual reality headset that came free with my Samsung Galaxy S7 phone more than two years ago. While I used the Gear only a tiny bit after receiving it, I thought my then 11-year-old son would really […]
There was a time not long ago when you could ask a child, “What do you want to be when you grow up?” and expect a reply that bears a fair semblance to present reality: Doctor, lawyer, baseball player, astronaut, etc. You know, jobs that people actually do! But how do you know what you […]
One of the biggest complaints among doctors and other healthcare providers is how much time they must spend entering data into devices connected to their electronic health records (EHRs) systems — time that could be better spent focusing on their patients. Two health experts writing in Harvard Business Review call for a “revolution in usability,” arguing that “voice […]
This post is part of a series, “Digital: From A to Z,” that explores what it means to be digital. What’s in your A to Z of digital? Find me on Twitter @Max_Hemingway or leave a comment below. Whether it’s a smart watch or a fitness tracker, our wrists now contain one of the most popular wearables — […]
This post is part of a series, “Digital: From A to Z,” that explores what it means to be digital. What’s in your A to Z of digital? Find me on Twitter @Max_Hemingway or leave a comment below. Visionables (wearables that enhance or change our digital visual experiences) cover areas such as virtual reality, augmented reality and mixed […]
This post is part of a series, “Digital: From A to Z,” that explores what it means to be digital. What’s in your A to Z of digital? Find me on Twitter @Max_Hemingway or leave a comment below. Usability is something that we have learnt and adapted within the human race for thousands of years through using and […]
