Delivering proactive and predictive IT user support

Predictive IT Support

Technology companies are about to start using artificial intelligence (AI) as a proactive tool for IT user support. Under a proactive support scenario, if your word processing program crashes or locks up, an automated system will notice the incident immediately and then offer solutions, often before the problem occurs in the first place. Remember the […]

How AI can make user support more proactive

AI

Corporate users have been interacting with artificial intelligence for years, but most people are not always sure how to take advantage of the opportunity AI presents. That’s changing as AI’s new prominence offers compelling ways to solve some important IT issues and challenges. AI represents an opportunity for “magic” across a number of scenarios, most […]

Digital Enterprise Architecture (Digital-EA)

Social media CSC Blogs

A recent article in Wired magazine amused me. It painted a picture of an enterprise architect named Bob who found himself excluded from the “digital” initiative at his company. The Wired author suggested that he drop the word “enterprise” from his title, mess up and dye his hair, get some body piercings and join the marketing team as […]