The changing nature of work

Long anticipated, digital transformation is redefining jobs and roles. Digital technologies have transcended simple process acceleration and are deconstructing our old notions about work and the workplace. Multiple gigs instead of one role Mobile technologies in particular have catalyzed the development of the gig economy. What constitutes a job, who is an employee and how […]

Can AI help workers break free of their cognitive shackles?

AI-working-with-humans

One of the biggest challenges facing enterprises as artificial intelligence (AI) and other intelligent technologies invade the workplace is how to help employees adapt. For many workers, especially older ones, learning how to work with intelligent technologies — not just as tools but as collaborators — may be difficult. Then there are the employees who are […]

Hoja de ruta hacia el gobierno digital

Observando las tres áreas de cambio descritas en anteriores posts; espacios de trabajo modernos, infraestructura de nube híbrida y gestión integrada de servicios, podemos reconocer el mismo patrón de adopción, en tres pasos: Paso 1: Cambiar los factores de la ecuación y llevar el núcleo de las TI hacia  plataformas Cloud, para reducir sustancialmente los […]

Gouvernement : en route vers la transformation numérique

En analysant les trois champs d’étude de mon précédent billet, à savoir les plateformes de travail collaboratif, l’infrastructure de cloud hybride et la gestion intégrée des services, je préconise l’adoption du schéma suivant : Étape 1 – Refactorisez et déplacez le noyau de l’infrastructure vers des plateformes cloud pour réduire considérablement les coûts. Utilisez le capital […]

Journey to digital government: Transformation roadmap

Looking at the three areas of change outlined in my previous post — modern collaborative workplaces, hybrid cloud infrastructure and integrated service management — we see a pattern of adoption: Step 1 – Refactor and move the core onto cloud platforms to substantially reduce costs. Use released capital for utilities such as shared services to […]

Journey to digital government: Three areas for change 

Our extensive experience with government clients reveals three key areas where government organizations can make substantive progress on their digital transformation journey: Modern workplace: communication and collaboration Government employees, like citizens, have come to expect a highly personalized, self-directed experience from their employer. In response, government organizations are rapidly adopting cloud-native software-as-a-service offerings such as […]

Making IT an invisible enabler of change

IT and business leaders face the daunting task of not only upgrading workplace technology and modernizing infrastructure, but also overcoming user resistance to new ways of working. To ensure that workplace transformation delivers expected business benefits, organizations must address the “people” aspects of change (culture, behavior, ways of working, user resistance, etc.) and proactively consider […]

Off the beaten path: A digital journey in India

Comms Tower

Recently, I had the opportunity to attend a customer event in India. Having not been focused on the domestic market in India for quite some time, not only was I excited at the opportunity to be back where I started my career 23 years ago, but I was also excited at this opportunity to listen […]

How AI can make user support more proactive

AI

Corporate users have been interacting with artificial intelligence for years, but most people are not always sure how to take advantage of the opportunity AI presents. That’s changing as AI’s new prominence offers compelling ways to solve some important IT issues and challenges. AI represents an opportunity for “magic” across a number of scenarios, most […]

Survey: Formal education leaves software developers short on security

Computer Programming

Recently released research has revealed that formal software education does little to prepare developers for today’s DevOps teams. In fact, 76 percent of developers indicated security and secure development education needed for today’s world of coding is missing from formal curricula. The study, commissioned by Veracode and conducted by DevOps.com, surveyed nearly 400 DevOps professionals […]